Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Not recording or alerting. Tried re-syncing and other troubleshooting steps.

Reply
Discussion stats
  • 1 Reply
  • ‎2021-03-13 01:12 PM
  • 782 Views
  • 0 Likes
  • 2 In Conversation
DSmith777
Follower
Follower
‎2021-03-13 01:12 PM

Hi. I’ve reset my camera and base station. I have tried all the trouble shooting steps. I’ve re-sync it numerous times. It will work for a short while and then I’m back to ground zero. Any another suggestions? Thank you in advance

Labels:
0 Likes
Reply
Message 1 of 2
782
1 REPLY 1
jguerdat
Guru Guru
Guru
‎2021-03-14 06:22 AM

We need more details than this. What are the LEDs on the base showing? Have you brought a camera close to the base to see what happens? Have you moved the base as far away from the router as possible? All details help.

0 Likes
Reply
Message 2 of 2
767
Discussion stats
  • 1 Reply
  • ‎2021-03-13 01:12 PM
  • 783 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.