Not receiving Fitbit alerts with new Aro app

[jaynielynette]

I just spent the last 2 days with Arlo support trying to explain that since I switched to Arlo lifestyle app I no longer receive alerts on my fitbit, I only get them on my IphoneX.  When I switch back to the Arlo legacy app I do receive alerts on both devices.  I have uninstalled and reinstalled Arlo lifestyle app and that didn't help (result of first day speaking with support)   Today I uninstalled and reinstalled my fitbit app (result of 2nd day speaking with support) and that also didn't correct the issue.   Anyone else having this issue?   I can't take another phone call to Arlo support!!!!!

[ShayneS]

Hi @jaynielynette

Which Phone/Model/OS/Arlo App version are you using?

[jaynielynette]

Shane, my security camera is Arlo pro. My phone is an iPhone X and I have been using both a Arlo apps, legacy and lifestyle. legacy works for me to get notifications on my fitbit but the new lifestyle one does not.

[Dkmjlm]

I am having the same problem with the new app. Can’t get alerts on my Versa Fitbit. Alerts go to my iPhone 6s but no longer to my Fitbit. I have tried everything and no luck

[ShayneS]

@Dkmjlm @jaynielynette

Thank you for the details. Just to verify, you are using the Arlo app version 2.9?

[Dkmjlm]

Yes I am using the updated app 2.9

[ShayneS]

Thank you

  Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

[jaynielynette]

Shane, yes I am using 2.9. And as mentioned in my first post I contacted Customer Service twice. Honestly each were the most painful phone calls I’ve had to make. It took a full 20 minutes of them repeating everything I said to confirm that’s what I said to even start addressing my issue. After two phone calls the final deciding factor from Customer Service was for me to call Fitbit. I am not contacting Fitbit because that is not where the issue is from. I was getting notifications on my Fitbit under the old app and now I am not getting them under the new app. It doesn’t take a rocket scientist to realize where the problem is.

[jaynielynette]

Shayne. This is my case # 41135158 And I received this email today:
Hi Jayne Lasco,

Your Case 41135158 is waiting for closure.
If you didn't respond it will be closing automatically in next 3 days.
Thanks

[Dkmjlm · Accepted solution]

Found an additional App on my Fitbit notifications other than the regular Arlo App. It was ....
com.arlo.com. I never saw this before but when I turned it on everything now works

[jaynielynette]

Com.arlo.com is not an app. Did you misstype it?

[Dkmjlm]

Sorry. It is Com.Arlo.app
When I look at my notifications that are available in my Fitbit app, this is listed

[jaynielynette]

I'm not seeing this in my fitbit apps. Nothing is working to receive alerts on my fitbit since switching to new Arlo lifestyles. I still receive alerts under old Arlo legacy but that will end after tomorrow 9/30. Not happy with Arlo right now! Fix the app!!!!

[jaynielynette]

Finally found the Fitbit app it was mentioned. It looks like that is the cure! I am finally getting a Arlo alerts on my Fitbit. Thank you thank you thank you