Not recceiving push notification to iphone to verify identity when attempting to logon

[Slolearner]

When I attempt to login to my.arlo.com, I see message :

We don't recognize this device.

We sent a push notification to  iphone  to verify your identity. This screen will automatically disappear when verified.

But I do not ever receive the notification on mu phone.

btw. I do get notifications on my phone for arlo motion alerts from the camera.

[ssfkef]

I am having this problem, as well. I have an iPhone 12 and I am using Chrome on my Windows 10 desktop computer to view my.arlo.com. The strange thing is that it was working for a while, then it stopped recently even though I didn't change any settings. I have tried clearing the browser cache and restarting my phone, but still no luck. FWIW, I can successfully get a text message to the iPhone with a sign-in code number to access my.arlo.com, but the push notifications were much more convenient.

[StephenB]

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@ssfkef wrote:

FWIW, I can successfully get a text message to the iPhone with a sign-in code number to access my.arlo.com, but the push notifications were much more convenient.

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@Slolearner: You can also use email verification as a workaround.

[AikaneKai]

I'm having the exact same issue as of today.  The iPhone app does not get the authorization notice.  I did authenticate through an email, but it's a bigger PITA than the token is even.

Just allow us to disable it altogether or at least let me keep my browser as a permanent trusted device.  I really STILL do NOT understand why it's so difficult for Arlo to put the control back in our hands.

[JamesC]

AikaneKaim

Are you still experiencing an issue today? Try authenticating and trusting your device again and let me know if you're still experiencing an issue.

JamesC

[Slolearner · Accepted solution]

Now it works no explanation.

[StephenB]

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@Slolearner wrote:

Now it works no explanation.

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The fact that it was fixed was announced here: https://community.arlo.com/t5/Arlo-Video-Doorbell/Add-trusted-device-issue/m-p/1866240#M9096

There were multiple discussion threads and scores of posts reporting this, it would have been difficult for the mods to try to reply to all of the them.