Not auto recording while armed.

[LacyBanta]

I have recently started using the cameras after being inactive for about 6 months. I updated my supscription yesterday. It will not auto record/sence motion. I can manually record, watch live, and test motion works. Its set to armed and all rules are in place, yet it does nothing unless i manually do it. On a computer i can access the mode settings, but on my mobile phone it does not show and option to arm or disarm the system. Thank you for any help.

[TomMac]

First it sound like you need to update the app on the phone ( 6 months is a long time)... delete app and go to store and reinstall

As to the web, it may be you have to reboot the base and/or remove the cameras ( in settings and use remove device ) then bring them basck as if new , this will rebuild your modes

[LacyBanta]

I uninstalled the app and reinstalled it. Still does not show the option to arm or disarm the system. I deactivated all cameras and reactivated them and still not auto sensing. I also tried to rebot the hub. Ugh... Any other suggestions 😁

[JamesC]

LacyBanta,

Is the base station and camera firmware up to date? You can compare what you have to the most recent versions listed here: Firmware Release Notes

JamesC

[LacyBanta]

Removing all devices and doing a factory reset on the base fixed all the issues. I did still have one camera not wanting to sync. After several attempts I called customer service and they stated the camera was malfunctioning, and they are sending out a replacement.