Night mode in "live mode" and "recording" but not in "test picture&&

[Alex86]

Hi,

I hope someone can help me with this issue: 

In the "Video settings" you can turn the "night mode" on and off and changing the brightness and so on. While you change the settings the "test picture" changes as well and shows your actual settings. In this "test picture" I can see the picture without night vision.

But, when I go back to the "live picture" or recordings it is still in night vision during the dark hours of the day. My wish is not having the Night vision turned on, because the "test picture" without night vision is far better than when Night vision is activated. During the days it is not problems, then the night vision turnes off automatically. 

Any suggestions?

Thank you for your help! 

[TomMac]

Are you using an app?

If so, try this on the web via computer   https://my.arlo.com

[Alex86]

Hi,

Thank you for your reply @TomMac. No difference between web browser and IOS app.

If I for example flip the picture 180 degrees, this shows both on the test picture and the live footage. 

/ Anders

[ShayneS]

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support