New arlo pro camera issue

[Pappatoaf]

I have anew arlo pro camera that does not detect motion. When I added it the firmware updated. I can see the camera image and created a rule to test it but it does not detect any motion. Is it defective?

[jguerdat]

Select the Armed mode and verify that the running man in the Devices tab is black, not gray (gray means disarmed). Does that work?

[Pappatoaf]

Yes it was armed.. I created a rule specifically to test the camera after it wouldnt work with my others. The little man was black not grey but still would not detect any motion... The motion test did not result in the LED on the front of the camera flashing as it is supposed to. I had a 3rd camera that I was setting up and put in place with this rule and it did work. So it has to be something with the camera itself... or the update.

[TomMac]

I would pull the battery and then replace it ( reset camera )... use REMOVE DEVICE ( in settings ) to delete cam and then bring the Pro back as if new.

If the problem continues, contact Netgear support.

[JamesC]

Pappatoaf,

Did the above suggestions by TomMac resolve the issue? Are you still seeing this behavior?

Please let us know,

JamesC

[Pappatoaf]

I did follow his instructions and it still happened again. I contacted
support and they wanted me to try to resync the camera with the system I
have not had a chance to follow up with it yet. I resynced the camera and
then turned it off hoping that a download of an update or something was
still needed.  I have not looked at it since. I can look later this
afternoon when I get home.

[RagnarL]

I have the exact same issue.

• Running man is black (not gray).
• I removed the camera from the base system and then resynched to no avail.
• Mode settings are armed for both cameras full-time.
• Test for motion does not work.
• I can view live video, but it seems to be more of a delay than the other, working camera as well.

The other camera is working flawlessly. Will try to contact Arlo support today.

[RagnarL]

I got with the chat support. They had me do the following additional steps:

• Check to see if the problem camera could do manual recording.
• Reset the base station to factory and then re-add the cameras.

These additional steps failed to resolve the issue.

I purchased the system off of Amazon. At first, it sounded like I would have to return to Amazon, but I really just wanted a camera replacement. They agreed and bumped it up the support chain.

They are now sending me a new camera, and I will send the defective one back.

[JamesC]

RagnarL,

I am glad you were able to potentially resolve the issue by replacing the defective camera. Please let us know if this resolves the issue.

JamesC

[JamesC]

RagnarL,

Did the replacement camera resolve the issue?

Please let us know,

JamesC

[RagnarL]

Yes, it did! Works great!