New app equals NO alerts and NO recording - worthless

[mtgoat]

So I deleted the old app.  I updated to the new app.

My camera's do not record - it says they're recording but nothing is in the library

My alert does not notify of any movement - so what good is a security system that doesn't actual alert you when there's motion or record the motion?

This is unacceptable.  I've waited over a week for you to resolve the problem because I see others reporting the same problem.  Come on Arlo!  Fix the bugs and get our products working like they are supposed to.

[harley239]

This is working like Double notifications, recordings showing up later or not at all, slow, recordings won’t play even if they do show up or a long delay. Just full of bugs...more disappointment that will continue forever.

[mtgoat]

I haven't received a single notification or recording since downloading well over a week ago.  

I have known triggers of the camera but zero notifications.  This is completely unacceptable. My cameras are doing NOTHING for security at this moment and Arlo has left me completely vulnerable

[ShayneS]

What Device/Phone/Model/OS are you using? 

Which version of the Arlo mobile app are you using?

Also,  What troubleshooting steps have you tried so far? I do not want to suggest anything you may have previously performed.

[mtgoat]

Arlo mobile app version 2.9.1 downloaded 09/19/19

I've checked and there are no firmware updates available for any of the cameras or base stations

I was using apple 12.4.1 but last night updated to current 

apple ios 13.1.2

Before posting this originally I had turned on every camera manually and recorded.  It said it was recording, but nothing saved to the history.  Every time someone  made a delivery or triggered the camera, it did not come on and record nor did it alert me or have a history of recording.

So this morning I restarted the hub.  I then removed one of the cameras and reinstalled to see if it would fix it. 

This is what I have now:

3 cameras:

One turns on, triggers motion, and records live.  works as it should

Two (including the one I disconnected and reconnected) will trigger and alert motion now and record that motion. They just will not let me push play to watch live. When I push play it spins for a second or so saying "connecting" then stops spinning and goes back to main screen with play "triangle" but no live view.  I can't even get the camera I disconnected to show me where it is recording for the test mode while trying to place it in the proper position.

My 2nd base station used to have 3 cameras connected but for some reason with the update, Arlo took away my paid subscription, only allowing me to have 5 showing.  Those two cameras are functioning as they should now.  I'll have to reactivate my subscription to test the 3rd on that base station.