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New Battery Not Charged

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dmagilljr
Aspirant
Aspirant

Bought the 4 pack Arlo Pro and one of the batteries came uncharged, just curious if this is common since the manual said they came fully charged?

 

 

Thanks

3 REPLIES 3
jguerdat
Guru Guru
Guru
Charge it for 3 hours and see if it's fully charged. It could be a bad battery.
J-me
Aspirant
Aspirant

I just purchased this item and 3 out of the 4 batteries that came with the unit were charged fully the 4th was  not.  I tried to charge it and nothing happens and doesn't seem to want to charge at all.  What can I do to get a replacement one for this and return this one to Arlo?  Thank you!

jguerdat
Guru Guru
Guru

You may be able to swap at the store or you can open a case with support here using the Contact Support link at the bottom of these pages.