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New Arlo app is unable to find account. Unable to use live chat...

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  • ‎2019-10-02 08:24 AM
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Hiland
Follower
Follower
‎2019-10-02 08:24 AM

Where is Arlo support?  This new app is not finding my account, I'm in another state away from my Arlo system. I've tired THREE times to sign in for Live Chat

"Live chat is NOT AVAILABLE" is the message every time no matter what time, after filling in the forms and signing in.  I've called, it honestly goes nowhere. The line goes dead. Does this company even exist? How do I get the app to recognize my account?  I'm at my wits end. Can't believe a company operates like this. 

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JessicaP
Arlo Employee Retired
‎2019-10-03 10:24 AM

Hi Hiland,

 

Are you receiving an error when trying to log in with your account on the new Arlo app?

 

If the live chat doesn't work, you can contact the Support Team through email or phone call. If you still have troubles contacting the team, feel free to let me know.

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