Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

My camera will not sync with the base station; how can I troubleshoot it?

Reply
Discussion stats
  • 2 Replies
  • ‎2017-01-15 05:18 PM
  • 1853 Views
  • 0 Likes
  • 3 In Conversation
ksmessy2002
Follower
Follower
‎2017-01-15 05:18 PM
Spoiler
 

Just bought the Arlo Pro system today.  The base is synced and the two green lights are lit.  Non of the cameras will sync.  Any thoughts?

 

Labels:
0 Likes
Reply
Message 1 of 3
1,853
2 REPLIES 2
jguerdat
Guru Guru
Guru
‎2017-01-15 05:27 PM
Reset the base by removing it from Settings, My Devices. Start fresh using Add Device on the Devices tab and sync the cameras. Be sure to only press the base sync button briefly - don't hold it.
0 Likes
Reply
Message 2 of 3
1,848
JamesC
Community Manager
Community Manager
‎2017-01-17 09:10 AM

ksmessy2002,

 

Did the above suggestion resolve the issue? Please let us know.

 

JamesC

0 Likes
Reply
Message 3 of 3
1,801
Discussion stats
  • 2 Replies
  • ‎2017-01-15 05:18 PM
  • 1854 Views
  • 0 Likes
  • 3 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.