My app is not working

[Meshael]

hello ..

my app is not working for 4 days now, every time I try to log in its give me unknown error !!!

and when I try the website on my laptop I can log in and its working fine !

I think the problem is with the app its self 

even the safari on my phone does not work because some data that doesn't support in safari phone 

please fix my problem quickly 

[JamesC]

Meshael,

Are you able to provide a screenshot of the error message? You might trying uninstalling and reinstalling the app. Do you still experience the same issue?

JamesC

[Meshael]

 

Hello James 

thank you for responding ..

Yes I am still having the same issue, and i already tried to delete the app and re install it but same message keep coming ( Unknown error )