Arlo|Smart Home Security|Wireless HD Security Cameras
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My Wire Broke for My Camera - What should I Do?

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  • ‎2019-04-18 05:30 AM
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ksss11
Luminary
Luminary
‎2019-04-18 05:30 AM

The wire at the back/bottom of one of our cameras has snapped in half. Does anyone have any experience as to whether I should try a return/repair or just buy another camera and remove this one. 

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jguerdat
Guru Guru
Guru
‎2019-04-18 05:40 AM

If under warranty, open a case with support:

 

https://www.arlo.com/en-us/support/contact.aspx

 

Otherwise, a new camera will be needed unless you can charge the battery externally (another camera or the charging station).

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ksss11
Luminary
Luminary
‎2019-04-23 05:20 PM

It was under a warranty(not Arlo warranty) and ordered a new one. It was the only camera that we have to switch battery out of instead of just plugging in to charger so I imagine the wire was rigid in cold weather and it took a toll on it when changing battery. I guess we will have to warm up camera before opening it next winter.

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