My 3 H10 Cameraes are offline and my 2 H11 cameraes is working

[deikrogh]

I checked all cameraes the morning when I went on vacation and all was ok, in the afternoon I activated the system and saw that all 5 cameraes had the message "offline" in the App. My friend tried to restart/disconnect the system without success - status was that the base station light was blue, but still offline message for the cameraes in the App.

2 days later the 2 old H11 start working but still not the 3 H10's - strange!

When I pass the H10 cameraes I can see the red blinking shortly - but no registration on the App.

Does anyone have an idea of how to solve the problem ?

[StephenB]

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@deikrogh wrote:

Yes, I see Library.

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Are you looking here

1. Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.
2. Tap or click Settings.
3. Under Arlo Secure, tap or click Smart Notifications.
4. Select a camera for which you want to receive Arlo notifications.

[BrookeN]

I do see the three cameras offline. Can you please reset one of the cameras and try to re-add it and see if it sets them back online. 

[deikrogh]

Thank you for the answer.

I have disconnected/removed it from the App, then I've tried to reinstall it ( install new unit ) and it tells that it can't find it - I also tried manually.

It also tells that the firmware of the HUB is updated, so it seems to be a problem with newer cameraes.

[deikrogh]

I've also tried to contact ARLO Europe by phone, but it tells that it's not possible to contact them by phone any longer.

It's strange that you can't get support by phone any longer, in my opinion it's much easier to solve problems that way instead of writing  - I don't think it's good for their reputation !

[BrookeN]

I have reached out to support and let them know the concerns you have posted here.  They will be reaching out to you as soon as possible.

[deikrogh]

Great, thank you 🙂

[deikrogh · Accepted solution]

The problem is solved. I've took out the battery of the fixture and replaced it, and then made a reinstallation after moving the 3 cameraes from the App. They have nearly used all the battery - I guess they have used power to reconnect several times.

I've asked support if they have an explanation of the problem and why the 2 old cameraes reconnected by themselves, but not the 3 Pro 3's.

[deikrogh]

After re installing the cameraes, it's not possible any longer to access motion detection  - only the sensivity.

Before it was possible to deselct e.g. Pet motion - it was excellent when you were on vacation and didn't get a message everytime a cat was entering into the area.

Why can't I see it anymore ?

[StephenB]

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@deikrogh wrote:

After re installing the cameraes, it's not possible any longer to access motion detection  - only the sensivity.

Before it was possible to deselct e.g. Pet motion - it was excellent when you were on vacation and didn't get a message everytime a cat was entering into the area.

Why can't I see it anymore ?

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Do you see "Library" in your app menu?

Or do you see "Feed" and "Dashboard" instead?

[deikrogh]

Yes, I see Library.

[StephenB]

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@deikrogh wrote:

Yes, I see Library.

---

Are you looking here

1. Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.
2. Tap or click Settings.
3. Under Arlo Secure, tap or click Smart Notifications.
4. Select a camera for which you want to receive Arlo notifications.

[deikrogh]

Thank you, it works.