Motion detection not working anymore on camera

[ily962]

We purchased an Arlo Pro model AVM4000C  (3 cameras) last week from Costco.

Using on IOS, and Win10

Base station:  hardware ver VMB4000r3;   Firmware: 1.9.8.0_16666

Cameras: hardware ver  H11; Firmware: 1.092.0.8_17203

We setup the system yesterday, the basestation required a firmware update which we did. We installed two out of the three cameras yesterday for the first time and they both detected and alerted us on motion (at least as we were testing).  However, as of yesterday early evening all motion detection and alerts stopped from the two cameras installed outside.  We have checked settings to ensure we did not inadvertently change a required setting and they all appear to be the same as the 3rd camera, which we are receiving alerts for (our intention is to also install this camera outside but we are awaiting delivery of an outdoor mount). We are extremely disappointed as it's not working as intended.  If  anyone can provide guidance on a resolution it will be greatly appreciated.   

We  have a second Aro Pro system that we purchased for my son's home at the same time and we are getting ready to return it since it doesn't appear as this is a reliable system... Help !

[Streak2]

Go into modes and make sure that the motion is detected box is checked. Also make sure that the notification boxes at the bottom of the page are checked. Don't forget to save.

Use the motion detection test under settings to see if the camera led flashes with movement.

If this does not work then remove the battery for a few seconds and then replace to reset the camera.

You could also remove and resync that camera and see if that works.

[Ysabel]

You may try to remove the camera from the account. ONce it is removed, unplug base form outlet for 1 minute. Then re-sync camera. Check if cameras are already detecting motion. If not, call the Arlo support.