Arlo|Smart Home Security|Wireless HD Security Cameras

Most recent firmware update

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RaylanC Apprentice
Apprentice
There was a firmware update pushed out within the last week or so. Since this upgrade, 3 of my 7 Pro cameras flash color momentarily, pixelate then revert to black and white. I have replaced batteries with freshly, fully carved ones with negative results. This phenomenon was experienced before following a firmware update a long time ago and wasn’t resolved until another firmware version was released to correct the issue.

Is this a known issue?
Model: VMC4030 | Arlo Pro Wire-Free Camera
RaylanC Apprentice
Apprentice
Fully charged
ShayneS Arlo Moderator
Arlo Moderator

Are you still experiencing this issue with your cameras and the flashing video?

RaylanC Apprentice
Apprentice
Yes
ShayneS Arlo Moderator
Arlo Moderator

What troubleshooting steps have you tried so far? I do not want to suggest anything you may have previously performed.

RaylanC Apprentice
Apprentice
I pulled the batteries and replaced with fully charged. Not keen on resetting the base stations, removing and adding the cameras again. That has never worked out well plus, it requires a ladder and me taking risks I need not take.
Model: VMC4030 | Arlo Pro Wire-Free Camera
RaylanC Apprentice
Apprentice
Pulled the batteries and replaced with fully charged.
ShayneS Arlo Moderator
Arlo Moderator

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

RaylanC Apprentice
Apprentice
Not yet.