Arlo|Smart Home Security|Wireless HD Security Cameras

Re: More Geofence issues

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Apprentice
Apprentice
I am getting very sick and tired of Arlo not detecting I have left the zone for geofencing for my phone. I have background app refresh enabled, Arlo is allowed to use location services and I’m not in low power mode.

Why on earth does Arlo still think I’m in the zone? Even the Arlo app knows my correct location when I use it on the map.

The only way to get it to show out zone is to disable then re enable my phone in the Arlo app settings.
Model: VMC4030| Arlo Pro Wire-Free Camera
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Apprentice
Apprentice
Second screenshot
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Aspirant
Aspirant
I’m having the exact same issue on two phones. Everything worked perfectly up until this week. Now it doesn’t recognize leaving or entering the zone at all
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Community Manager
Community Manager

Engineering is currently aware of and investigating an issue with Geofencing that is affecting some users. I will provide an update as soon as I have more information.

 

JamesC