Missing part on base station, VMB 4000

[ted032756]

Apparently Arlo has an issue with a piece that plugs in the LAN port to allow receiving the cord.  Mine fell out and I have wasted an hour on this computer trying to get a hold of customer service, which seems impossible.  I got one message that says I don't "qualify" for talking to an agent because I don't have a monthly plan, even though I spend 1000 bucks buying their system.  I just need the part that plugs into the base station LAN port.  Anyone know how I can get a hold of customer service for this? Apparently there is no customer service.  

[StephenB · Accepted solution]

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@ted032756 wrote:

I just need the part that plugs into the base station LAN port.  

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Arlo doesn't offer repair services, and they don't sell parts. If you have the skills needed to replace the socket, I suspect you could fairly easily find your own replacement. 

You could also try a local electronics/PC repair shop.  Check the price of a new hub, as that could be more than the repair cost.

Support would replace the base only if it is still covered by the warranty.  The warranty period is generally 1 year from date of purchase.  However, if you have Arlo Secure Plus (or it's older equivalent) and live in Europe, you might have a 2 year warranty.