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Logs are encrypted - what password

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eLIANT
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When opening a case with Support I am asked to attach the logs from my Android.  Did that, but noticed they are encrypted.  I cant extract the zip file to view them without the password.  Is there a default password for accessing the encrypted logs?

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JessicaP
Arlo Employee Retired

Hey eLIANT,

 

There is no password or accessible way to read the logs by a user as the logs are encrypted.