Library recordings are blacking out when selected

[Arlovet5]

Cameras are recording and storing in the library.  However, when I select to run the video, the video blacks out.  There's a faint 'loading' note in the center of the video, but it is all blacked-out. 

[jguerdat]

Details. What device, OS and app or browser?

[Arlovet5]

I'm on my desk-top device 

[jguerdat]

Ok, I also asked what OS and browser. Full details are needed.

Edge and IE on W10 have an issue due to a recent MS update. Use Chrome or Firefox in the interim.

[Arlovet5]

Thanks very much.  Yes, I'm on MS Edge.  I'll try another browser.  

I really appreciate the assistance.