Library Issues

[stevem2009]

All my saves in library just disappeared. went to library and everything was gone.

[Freddy112178]

Theres a temporary outage in a previous discussion from arlo dated 944pm... if you go to library then filter uncheck manual and the teocrdings will show... its a temp fix for now... you can view recordings from your email as well 

[Lhamm0828]

This just happened to me as well.
Any resolution?

[Lhamm0828]

Thank you!

[BeaTCat]

I have the exact same problem!  I'm guessing this is an Arlo issue.  Hopefully it will be fixed soon.

[wiccawillow]

Me too, down all day, no access to Library, all recordings missing

Technical support after 20 minutes of waiting tried to get me to trouble shoot my base station, even though they already knew it wasn't a base station or camera issue, how insulting

[stevem2009]

I went to support and it sent my message to community.

[wiccawillow]

hdave posted (netgear employee)
"

Temporary limitation displaying thumbnails and videos in your Arlo library[ New ]

‎2017-05-30 09:41 PM - last edited on ‎2017-05-30 10:07 PM by ChristineT

We are aware of a temporary limitation displaying thumbnails and videos in your Arlo library. All other functions are available – Arlo will still send you notifications and store your video, and you can view your video through the notification."

NO , NO you CANNOT, I have gotten NO push Notifications, no ability to VIEW Stored videos ,,, WHERE,?  notifications give a still image at times and NO VIDEO. at least not on my end

[wiccawillow]

We are aware of a temporary limitation displaying thumbnails and videos in your Arlo library. All other functions are available – Arlo will still send you notifications and store your video, and you can view your video through the notification."

NO , NO you CANNOT, I have gotten NO push Notifications, no ability to VIEW Stored videos ,,, WHERE,?  notifications give a still image at times and NO VIDEO. at least not on my end

[wiccawillow]

My library just re-appeared, anyone elses,

My camera indicate I should have a bunch of videos from today, but NONE exist. What about you guys.

[JamesC · Accepted solution]

There was a temporary limitation displaying thumbnails and videos the Arlo library. This issue has been resolved. Please contact customer support if you have any questions.  Thank you!

JamesC