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Issue with granted access feature

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  • ‎2022-03-28 12:08 PM
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FloMarz
Follower
Follower
‎2022-03-28 12:08 PM

Why can’t I allow acess to my husband? I’ve tried 10 times, even gave him a new email address

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Dannybear
Master
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‎2022-03-28 10:51 PM
Does your partner receive the invite email? Check in the spam or junk folder of their email account.

https://kb.arlo.com/000039122/How-do-I-add-friends-to-my-Arlo-account
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StephenB
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‎2022-03-29 04:58 AM
@FloMarz wrote:

Why can’t I allow acess to my husband? I’ve tried 10 times, even gave him a new email address

Have him try clicking on "create account" in the invite on a PC.  That will open a browser to my.arlo.com.

 

At that point, he can either create an account, or sign into an existing one.

 

Not sure why, but using a PC generally works better than trying to accept the invite on a phone.

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