Incompatible Charger Error

[JPC]

One of my cams suddenly giving me this prompt error. It was perfectly fine for several months until the Database service was down a couple of days ago. I'm using the original cable and Charger with No battery inside the cam. How can this be Arlo? Is this a bug? Please fix it.. 

[skingspan]

My camera was showing the same error a few days ago after a big snowstorm.  A few days later it was fine.  I have been keeping an eye on it and seems to be ok now.

[jguerdat]

Moisture may have gotten into your connections. Have you pulled them out, checked and dried, and carefuuly and completely reseated them?

[JamesC]

JPC,

Are you still experiencing this behavior after the suggestions above by jguerdat? Please let us know.

JamesC

[JPC · Accepted solution]

@JamesC

Thanks for followup.. I did several restarts on the base and so far the error prompt disappeared.. I figured this is the result of the Database being down last week and might be a bug? Again, this particular cam that I'm getting this error is setup without a battery but instead connected directly thru Outlet using the original cable/Adapter.. It's been working eversince until this recent outage which am starting to see a lot of glitches now than before.. I just hope there's a fix soon..