Inaccessible email

[Lumberjak]

I no longer have access to the email associated with my account. The only option for 2 step verification when attempting to log in is to respond to an email sent to the same email address I cannot access. The support chat doesn’t have an answer nor will it allow escalation to live support staff. So how can I log in under these conditions?

[BrookeN · Accepted solution]

I can create a case for you for support to reach out to you regarding not being able to access the account. Can you first please dm me with a good call back number as well as good time to call. You send a dm by clicking on the envelope icon on the top right of the forum page.

[Lumberjak]

Hi, can you please provide a link to dm you for contact info? 

[StephenB]

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@Lumberjak wrote:

Hi, can you please provide a link to dm you for contact info? 

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As @BrookeN said, you click on the envelope in the upper right of the forum page.

[BrookeN]

@Lumberjak I have responded to your dm message. I did reach out to support, they will be reaching out to you as soon as possible. 

[TAW99]

I Have the same problem as the above. No way to log into my account. Can you please help out?

[BrookeN]

@TAW99 Can you please dm me a callback number as well as a good number to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

[TAW99]

Thanks so much for your quick reply. Sorry for lacking some skills, but I am not able to find you as a user when I try to send you a DM (after clicking the envelope). Got any tricks?

[StephenB]

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@TAW99 wrote:

Thanks so much for your quick reply. Sorry for lacking some skills, but I am not able to find you as a user when I try to send you a DM (after clicking the envelope). Got any tricks?

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Just enter BrookeN in the ""Send To:" line.

[BrookeN]

@TAW99 thank you for providing that information. I have reached out to support, they will contact you as soon as possible.