Arlo Pro

[Manda333]

Hello All, I have a question about the multi (unlimited) camera subscription.

I have 3 base stations and 14 pro cameras (covering a large property).

Each Base Station and its cameras are on separate accounts with grant access being enabled to view all on the app.

These cameras are all in one location.  I run multiple bases to cover where the range is too far for a single base.

IF (and it's a big if) I were to subscribe to the unlimited camera subscription, how does that work for my multiple bases?  On this subscription can I have multiple bases and multiple cameras?  I don't want to purchase it to find out I can only use one base (which won't cover the other side of my property).  Trying to buy some time due to the EOL email.  Thank you and I appreciate any help or guidance you can provide.

[StephenB · Accepted solution]

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@Manda333 wrote:

IF (and it's a big if) I were to subscribe to the unlimited camera subscription, how does that work for my multiple bases?  

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You would shift your cameras and base stations into a single account (setting them up in one location).  Then one subscription would cover all 14 cameras.  

[DannyBearAgain]

The subscription plan is account based not related to the number of base stations.

You would need to return all cameras to a single account with the multiple base stations.

Not certain about the unlimited cameras subscription, I have read others saying that unlimited plan is maxed out at 10 cameras so you may need to have two accounts.

[StephenB]

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@DannyBearAgain wrote:

Not certain about the unlimited cameras subscription, I have read others saying that unlimited plan is maxed out at 10 cameras so you may need to have two accounts.

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unlimited is in fact unlimited.

[Manda333]

Thank you for the response...

Since I've never had a subscription, I'm guessing the process would be to remove my bases and cameras from my other accounts, and then pay for the service under one account and then add my other bases and cameras on the subscribed account?  Correct?

[StephenB]

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@Manda333 wrote:

Since I've never had a subscription, I'm guessing the process would be to remove my bases and cameras from my other accounts, and then pay for the service under one account and then add my other bases and cameras on the subscribed account?  Correct?

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Yes.