I've reset my Base Station but not connecting to the app? Base Station has internet.

[Boscastle]

Hi,
I’ve re set my base station. The base station has internet connection but is not connecting to the App.
I’ve followed all the advice, including deleting the App and reinstalling.
Any ideas ?

[jguerdat]

Did you also remove the base and cameras from Settings, My Devices?

[Boscastle]

Thank you for the response. Yes , because I reset the base station my Arlo App is not showing either the cameras or the base station.

[Boscastle · Accepted solution]

Hi,
I just reset the base station again but held the pin in for 15 seconds.
Bingo! It worked, I didn’t hold the hard reset button in for long enough before 😊.
Many thanks , for your help, I’m all up and running now👍