I got a notification I don't got any recordings

[pcuser12345]

I got a notification I don't got any recordings

[JamesC]

pcuser12345,

What type of notification did you receive (push or email)? Are you able to live stream and record manually? Do these recordings show up in the library?

JamesC

[pcuser12345]

Got notifications and library show up, I having issue is duplicate of 2 basestation and recording 10-120 sec gread out randomly.

[JamesC]

This issue is currently under investigation by the engineering team. I will post an update as soon as I have more information. We appreciate
your patience in this process.

JamesC

[Murtaugh]

My Arlo system used to work fine. Now I get notifications of motion but no recording or email notification. I've reset everything and manually recorded video. All of a sudden nothing works for a security system. How to fix?

[Murtaugh]

I can manually record and they show up on library but not automatic recording even though motion is detected and notification to phone is sent. No notifications to email come anymore even though they once did with email link to auto recorded video. Thought of buying more cameras but if this can't get fixed the system is junk.

[JamesC]

Murtaugh,

This issue could be related to old firmware. What firmware are your cameras and base station running? (Settings > My Devices > select base station/camera > Firmware)

Some users have had issues getting firmware updates due to poor internet connections. Who is your ISP and what are your download/upload speeds?

JamesC