I Can't log into arlo using Google Chrome or Internet Explorer but wife logs in on smart phone

[Hebert1753]

I have Arlo Pro and i used to be able to go to Arlo.com, and log into my account using Google Chrome but the last 2 weeks i have not been able to log in. I can't get past the little bird. I dont't get internet service on my phone at work so i can't use the app on my phone anytime i get a notification that motion is detected so i have been logging in thru my account but i can't log in any more. I cleared my cache and cookies and still can't log in. Can anyone help?

[Streak2]

If you cant get in using Chrome or Internet Explorer then there is something on your work newtork blocking you.

[Rickporter1]

I have been trying to log into my Arlo account using both chrome and explorer for two weeks without any luck.  There is no response within either browser when I put in my name and password.  Can anyone help with this?

[jguerdat]

Are your computer, browser and Flash all up to date? Have you rebooted? Have you tried the app?

[Rickporter1]

I just verified chrome is up to date.  My android smart phone app works and I can see my cameras through it.  At least this works.  I tried rebooting and this made no difference on my computer.  Could it be security software...I use kaspersky?

[jguerdat]

There's a theme here - other Kapersky users are reporting the same thing.  Open a case with support - perhaps they know how to configure it to work.  Also, open a case with the Kaspersky folks so at least one company has a solution.  If you get it working, let everyone here know how.

[dragonio]

Just had the same issue for anyone else coming here and yes, Kaspersky user.

Solution is to add https://arlo.netgear.com to you trusted sites in kaspsersky:

Click gear icon

Web anti-virus

Advanced Settings

Configure trusted URLs

[Doublemint]

Thank you... worked

 Kaspersky user also... past week or so i could not log in. 

Appreciate you posting