Arlo|Smart Home Security|Wireless HD Security Cameras
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pomper
Aspirant
Aspirant

Hello,

I am currently subscribed to the Arlo Secure Single Camera Monthly Plan. I am uncertain about how to add an additional camera to my existing plan.

 

I have searched for the appropriate link or option within my account settings, but I have been unable to locate any such feature that would enable me to integrate an additional camera into my plan.

Could you please guide me through the steps to resolve this?

 

Thank you in advance.

Peter

 

Screenshot 2023-06-21 at 13.15.18.png

6 REPLIES 6
StephenB
Guru Guru
Guru

@pomper wrote:

 

I am currently subscribed to the Arlo Secure Single Camera Monthly Plan. I am uncertain about how to add an additional camera to my existing plan.

 


There is a "change plan" link in your screenshot. 

 

More importantly, I'm seeing that you don't have any cameras actually in the plan you subscribed to (0 of 0 participating).  Have you installed any cameras from this account?

 

 

 

pomper
Aspirant
Aspirant

I have 3 cameras assigned to my account and I would like to add 1 camera to the plan I am subscribed to on my Arlo dashboard. How can I do it? I haven't seen an option to add a camera.

jguerdat
Guru Guru
Guru

It sounds like you're using the new user interface (UI) that uses Feed to view videos. To add cameras, go to Devices and Click on the "+" at the top right.

pomper
Aspirant
Aspirant

Unfortunately, I do not see the "+" sign on the Devices page. I am currently paying for the monthly Arlo Secure Single Camera subscription, but I am unable to add a participating camera to the subscription.

jguerdat
Guru Guru
Guru

A screenshot of Devices may be useful.

StephenB
Guru Guru
Guru

@pomper wrote:

I have 3 cameras assigned to my account 


Are you certain you are using the primary account, and not a shared one?

 

Your screenshot says "0 of 0 cameras participating", and the primary account should say "0 of 3 cameras participating".

 

Also, are the existing cameras still covered by their trial subscriptions?