Arlo Pro Camera

[rosalie2]

My husband and I have been successfully using an Arlo Pro system for several years on our home.  We were told that because we had two different iPhones that we needed two Arlo accounts paired to the phones. These use the same base station and two cameras. In the last two weeks I can not see the video on one of the two cameras on our residence. However my husband has no difficulty seeing them on his cell phone.  I have tried deleting the Arlo app on my cell phone and reinstalling it to no avail.  I have now deleted the base station on my app and can not get the app to refined it.  What steps do I take to reconnect the base station and get my app to find the missing camera? Thanks in advance for you help. 

[jguerdat]

Assuming your husband holds the primary account and things still work for him, he should use Settings, Grant Access and set up appropriate access to your email/account. I'm not sure what you were using before since this is the only way for multiple people to see the system at the same time.

It's possible that he may need to remove your access and re-add it to get things working again.

[rosalie2]

After a chat session we got it working. Thanks.