Have a VMB4000 with five cameras that disappeared from my app but is visible on wife's phone

[MikeG58]

Have a VMB4000 with five cameras that disappeared from my app but is visible on wife's phone and all works. I can turn off cameras one at a time on my phone but in mode can not disable all cameras just pro 2 vmb3500 showing. Can see all cameras still and turn them off and on one at a time but not both base stations at once in mode setting.

[ShayneS]

Hi @MikeG58 

Do both accounts see the feed option at the bottom of the Arlo app?

[MikeG58]

If you are talking about mode selection it now shows both again, on both devices, My Devices and Shared Devices. If by "feed" you mean all the recordings and corresponding dates that correlate to them, then yes we  both still get feed from all the camera's. I still would like to know how to correct this problem in the future though. Thanks

[StephenB]

---

@MikeG58 wrote:

 If by "feed" you mean all the recordings and corresponding dates that correlate to them, 

---

No. that is not what @ShayneS is asking. There are two user interfaces supported by the Arlo App.  Some accounts see menu options for "Library" and "Mode", others see menu options for "Feed" and Dashboard".

  @ShayneS wants to know whether you see "Feed" in your app, or whether you see "Library" instead.

[MikeG58]

Library And mode on both of our phones. Thanks

[ShayneS · Accepted solution]

I believe this behavior was part of a recently resolved issue. If you experience this again please let me know. 

[MikeG58]

Thank You for your help and information.

[ShayneS]

@MikeG58 You are very welcome.

Shayne