Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.

Hard restart won’t work. I press button and I hear it click but Base Station won't restart.

Reply
Discussion stats
  • 4 Replies
  • 851 Views
  • 0 Likes
  • 2 In Conversation
Dean2310
Aspirant
Aspirant

When trying a hard restart it just won’t do it. I press the button in I hear it click but the base station will not restart.

4 REPLIES 4
Dean2310
Aspirant
Aspirant
Just want to add to this. I’m trying to factory reset a base station. No matter how long I press the reset it just stays amber.
jguerdat
Guru Guru
Guru

What stays amber? WHat are all the LEDs doing? You can remove all devices from Settings, My Devices to cause a reset, too.

Dean2310
Aspirant
Aspirant
Hi only the power is a hard amber the internet light is off. I got this second hand and this is the first time I have tried to set the system up.
jguerdat
Guru Guru
Guru

You can try a reset by holding the reset button until the LEDs flash amber. However, normally an amber power LED indicates a hardware issue with either the power supply or the base.