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Had Arlo Pro cameras for 2 1/2 years but doesn't connect to Internet all of a sudden

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Kenlc
Follower
Follower

I have had Arlo pro cameras for 2 1/2 years now all of a sudden it will not connect to the Internet all my other devices are connected to the Internet the Internet works just fine need help

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Irishlioness
Aspirant
Aspirant
I have the same model and also have had mine for over 2 years and this morning at 10:30am the motion recordings just stopped - I unplugged the base station and plugged back in now it won't sync or connect to my cameras even though my wifi is working perfectly -
StephenB
Guru Guru
Guru

What is the status of the LED(s) in the base station (on/off/color, as well as blinking/solid)?

 

If all the cameras are offline, then restarting the base station is the first step.  You can power-cycle it as @Irishlioness suggests.

 

If only some cameras are off-line, then you might still try restarting the base (either power-cycle, or using the restart control in the app/web client).  If that fails, you can try removing/reinserting the camera batteries next.