Green Screen on selected platforms only

[New2ArloPro]

Video and live stream worked on all platforms for first month.   NOW:  works fine on Android S5 Galaxy, works fine on Surface Pro 4.  On HP Pavillion Laptop (win8.1, Shockwave and Flash) ...some videos palyback ok, some are green video with audio.  Realtime is green.  Is a special player required?  Thank you all!

[steve_t]

The same videos play fine on your phone and SP4 but play green on the HP? Maybe uninstall and reinstall Flash on the HP

[TomMac]

Also you can test a downloaded file on the same device... that doesn't use flash... to see if flash is not properly working

[New2ArloPro · Accepted solution]

Thank you Steve and Tom.  I was having IE11 issue. wiht Flash as you suspected.  I uninstalled Shockwave and Flash from Control Panel and reloaded.  Now works fine.  Thank you.