Got new VMB4000r3 but doesn't recognize camera after working for over 2 years

[Grr2locations20]

I had a Netgear base in my NE home which recently died (all 3 lights failed to illuminated) so after gi vin g up on the Arlo "Support"..it was easier to simply purchase a new base(VMB4000r3) for my main house. No problem w the set-up - Arlo app recognized.

Unfortunately my rental home down south now has the issue. Same base (VMB4000r3)as above w Arlo Pro camera...I can not get it to be recognized despite the camera syncing w the base- although it has  been operating fine for 2 years. Have tried all the suggested  steps (so my cleaner tells me as I attempt to get this up and running w her help since I am several states away!). We've unplugged/and reset the base station, all 3 lights illuminated, camera syncs (flashing blue then solid), but this device is no longer recognized on my app!!

I don't have "Smart" plan, as these were purchased while the 7 day cloud storage was still the only thing offered. Thought if I signed up for a single camera smart plan I might be able to speak with a human... but t have not been able to do that either.

Any thoughts on why this device is not being "recognized" when it once was?  I have the Firmware/Hardware/Serial #s- thought I could speak w someone... but that seems impossible as well.

Really can't fly down to FL to rectify the situation!

Thanks,

Grrr

[jguerdat]

It sounds like the system is working. WHat have you tried relative to your app(s) as well as the web client? Do any of them work?

[Grr2locations20]

The system is working, (the camera syncs w base, and all lights green on base). The problem is that remotely, the base is not "recognized".

Do I have to physically be w/in proximity of the base to "ADD DEVICE"? I'm in NE and the base is in Florida, and I won't be going there anytime soon. This device was recognized before but must have been inadvertently deleted when upgrading my base here in the NE  home.

[dcfox1]

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@Grr2locations20 wrote

Do I have to physically be w/in proximity of the base to "ADD DEVICE"? I'm in NE and the base is in Florida, and I won't be going there anytime soon. This device was recognized before but must have been inadvertently deleted when upgrading my base here in the NE  home.

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Yes you will have to be in Florida to re add the the Florida cam to that base if I understand you correctly.