Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.
Arlo Community

Getting status

Reply
Discussion stats
  • 2 Replies
  • ‎2017-08-30 06:50 AM
  • 1477 Views
  • 0 Likes
  • 3 In Conversation
drillysan
Follower
Follower
‎2017-08-30 06:50 AM
I have been receiving a 'getting status' status for 2 days, on 3 of my Arlo Pro cameras. My 4th camera, Arlo Q is working fine. The worst part is that I am out of town. My internet connection is fine. I have not been able to troubleshoot this problem from my mobile app. Have anyone had this problem?
Labels:
0 Likes
Reply
Message 1 of 3
1,477
2 REPLIES 2
jguerdat
Guru Guru
Guru
‎2017-08-30 11:33 AM

Have you tried both the app and a browser?  You may be able to restart t he base in Settings,  My Devices, your base, Restart button at the bottom. 

0 Likes
Reply
Message 2 of 3
1,467
watchdog99
Luminary
Luminary
‎2017-08-30 04:37 PM
when it is stating "getting status" try logging out the log back in and try again. also, can you try logging in on a computer to see if it makes a difference. whenever I have received this message a log off and on has worked.
0 Likes
Reply
Message 3 of 3
1,453
Discussion stats
  • 2 Replies
  • ‎2017-08-30 06:50 AM
  • 1478 Views
  • 0 Likes
  • 3 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.