Geofencing setup issue on multiple iPhones

[Stratfin]

I recently purchased an Arlo Pro 4 camera kit and am trying to setup Geofencing on 2 iPhones.

Both iPhones are on the latest IOS and have the latest Arlo app installed and have location services set to Always for Arlo.

On my iPhone (7+) Geofencing sees my iPhone but does not see my wife's iPhone (6s).

I have rebooted her phone, logged out of and deleted the Arlo app and re-installed it, and rebotted again. Turned location services off and on again. Tried with the app running in the backgroud and foreground. No luck.

If I log into the app using my credentials on her phone and go into the Geofencing setup and try add her device; her device option flashes briefly and dissapears (not enough time to check the box). Her device does not appear at all on my iPhone.

Any ideas?

[JamesC]

Geofencing is designed to operate on a "first in, last out basis". This means that if any device is in the Geofencing radius the "Home" mode will enable, and the "Away" mode should only enable when the last device has left the radius.

How does the first in, last out principal work with geofencing mode for my Arlo cameras?

For this to work be sure the app stays logged in, is running and location is enabled on your devices. If the app is logged off/not running Geofencing will not work.

When using multiple devices, the secondary devices should be logged into the app via shared account through the "Grant Access" feature so that both devices are logged in using the mobile app. Take a look at this article for more information: How do I add and manage multiple mobile devices for geofencing?

If you are having trouble with this, consider refreshing your enabled devices within Geofencing settings. Disable all listed devices, save and then enable the devices again.

Log in to your Arlo Account (the primary) and navigate to Mode > select your Arlo system > edit Geofencing > click "Enabled devices". Toggle all of the listed devices off and save. After you have finished saving, navigate back to "Enabled devices" and toggle all desired devices back on and save.

JamesC

[Stratfin]

Hi JamesC,

Thanks for your response.

This was not the issue I was having. I understand the concept of how Geofencing works. The issue was I could not add a device to the Geofencing mode (My wife's iPhone). The Arlo app just did not recognize it at all.

After 4 days of trying different senarios I found the fix;

My wife's iPhone's name had an apostrophe " ' " in it. I removed the apostrophe and immediately it was recognized and I could add it as a device in Geofencing mode!

Netgear should consider updating the app to allow device names that include non-alphanumeric characters.

[sanjaysharma]

Could you share which field had the " "

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Stratfin wrote:

Hi JamesC,

Thanks for your response.

This was not the issue I was having. I understand the concept of how Geofencing works. The issue was I could not add a device to the Geofencing mode (My wife's iPhone). The Arlo app just did not recognize it at all.

After 4 days of trying different senarios I found the fix;

My wife's iPhone's name had an apostrophe " ' " in it. I removed the apostrophe and immediately it was recognized and I could add it as a device in Geofencing mode!

Netgear should consider updating the app to allow device names that include non-alphanumeric characters.

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Could you share which field in the app had the " "

[sanjaysharma]

I tried the steps you proposed and it is not working for me. I do not see the second phone in the enabled device list

Sanjay

[Stratfin]

It was the “‘“ in my iPhone name. I changed Rob’s iPhone to Robs iPhone. And that fixed it.

[sanjaysharma]

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Stratfin wrote:
It was the “‘“ in my iPhone name. I changed Rob’s iPhone to Robs iPhone. And that fixed it.

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You are a genius to first find this bug. It worked for me. Best holiday gift - I can sleep in peace 🙂 Thanks a lot 

[MK294]

I had the same problem on my wife’s iPhone 6 (iOS 11.2.5). I removed the apostrophe from her phone name and now it works. Thanks!!