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Geofence, Choosing Incorrect Mode

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Shrick
Apprentice
Apprentice

Hi

 

Why does my Geofence mode choose the incorrect mode when in 'Away' mode? Sometimes it also chooses the incorrect mode in 'Home' mode.

 

My setup for 'Home' mode is to select the 'Schedule' mode.

My setup for 'Away' mode is to select the 'Armed' mode.

 

Currently the system is in 'Away' mode, and, its choosing the incorrect mode for the system, 'Armed (Outside Only)'?

 

Why?

 

Please find attached setup & info. I've also attached my 'Schedule' mode setup.

 

Thanks

Model: VMB4000 | Arlo Pro/Pro2 Base Station
ShayneS
Arlo Moderator
Arlo Moderator

Hi @Shrick

 

Are you experiencing this issue with an Android or iOS device?

Shrick
Apprentice
Apprentice
Android 9, OnePlus 5
ShayneS
Arlo Moderator
Arlo Moderator

Are you using the new Arlo mobile app version 2.8.1? I would suggest contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support