Forget password doesn't send an email

[fgblomqvist]

I'm unable to sign up, it says I have an account, but when I click forget password and enter my email, an email never arrives. I've tried it like 10 times and waited multiple hours but no email (checked spam, and this is a gmail). This seems to be the only support? Chat doesn't work either.

[jguerdat]

Chat does have its moments so did you try the phone option?

[fgblomqvist]

It said phone costs after 90 days after the purchase (which is the case here). Why should I have to pay to tell Arlo to get their website working like it should?

[jguerdat]

You don't have to. Just call. If there's a cost, you would be told but I guarantee you won't be.