Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Florida

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  • ‎2024-11-30 10:35 AM
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Melanieinla6
Follower
Follower
‎2024-11-30 10:35 AM

I am so frustrated with Arlo.  I cannot call because your number is only outgoing.  That says a lot about your  quality of customer care.  

All of a sudden,  I  no longer have a plan.  Why? Why wasn't I notified?  I can't  message  because I don't have an account.  Your customer service is non existent and now I'm stuck with a useless product. 

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StephenB
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‎2024-11-30 10:44 AM

Are you saying that you lost a paid subscription??? If so, one of the mods - @BrookeN , @JamesC , @ShayneS - can create a support request on your behalf.

 

Or are you saying that the 7-day free cloud storage is no longer working for you?

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BrookeN
Arlo Moderator
Arlo Moderator
‎2024-12-02 03:24 PM

I have reached out to support regarding the subscription no longer on the account. Support will reach out to you as soon as possible.

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