Failure to sync Arlo Pro Camera

[AmirK]

Hello,

I have brand new ARLO system, including WMB4000r3 base station with firmware version:1.12.0.1_27940

I have 2 Arlo Pro cameras whom I fail to sync with the base station.

I tried syncing them with the application (which recognized the base system, but no success with the Pro camera).

I tried to sync them without the application. Failure again.

I tried to put the Arlo Base away from my Wifi router: that was another failure (bot application and manual sync failed).

I had many sync attempts, which all failed. 

I would be gratefull for an advice.

If that matters: my app is of version 2.7.0_23403 and it runs on Samsung S8 (android).

Best regards,

Amir

[steve_t]

Try turning your wifi off while syncing the camera or at least power cycling the router and then the base station and trying again

[AmirK · Accepted solution]

I tried to cancel the router's Wifi (via its configuration): Failure.

I tried to bypass the router (by connecting the Arlo base station directly to theethernet wall socket that the router used): Failure again.

I will be gratefull for any idea.

Thanks,

Amir

[steve_t]

Plugging the Arlo base station directly into the wall was never going to work.

Next thing to try would be to take the base station and cameras to a friend or family member's house and try there

[AmirK]

It works!

What I did is to connect the Arlo base into the ISP modem directly. The original place was 3 hops away (Modem - CISCO SWITCH - TPLink Router - Arlo Base), and I managed to sync both cameras. Then, I moved the base back to its original location, and the system works!

Thanks for your assistance. It is realy appreciated.

Amir