Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Error cannot set properties of undefined (setting 'partnerdata')

Reply
Discussion stats
  • 3 Replies
  • ‎2023-03-29 05:24 PM
  • 955 Views
  • 0 Likes
  • 2 In Conversation
jamess61
Guide
Guide
‎2023-03-29 05:24 PM

I recently switched to the new "Feed" experience but when I login using the web app it displays an error message banner " cannot set properties of undefined (setting 'partnerData')". Does anyone know what this means and/or how to resolve it please?

Labels:
0 Likes
Reply
Message 1 of 4
955
3 REPLIES 3
jguerdat
Guru Guru
Guru
‎2023-03-30 06:21 AM

I believe I've seen that occasionally after removing a camera using a different device. It only happened once on the initial login and then went away after the app was refreshed with the new config. Is yours happening continuously? What changes have you made recently? Rebooting the phone and reinstalling the app may help.

0 Likes
Reply
Message 2 of 4
936
jamess61
Guide
Guide
‎2023-04-06 02:45 PM

I"m not sure what it was but the error has gone now

0 Likes
Reply
Message 3 of 4
881
jguerdat
Guru Guru
Guru
‎2023-04-07 06:45 AM

Yeah, it's always been a one time, first time thing for me.

0 Likes
Reply
Message 4 of 4
861
Discussion stats
  • 3 Replies
  • ‎2023-03-29 05:24 PM
  • 956 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.