Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Dropped Camera will not sync

Reply
Discussion stats
  • 2 Replies
  • ‎2020-03-10 01:53 PM
  • 1164 Views
  • 0 Likes
  • 2 In Conversation
nj609eag
Aspirant
Aspirant
‎2020-03-10 01:53 PM

I had three cameras, one dropped off.  It would not resync.  I removed the battery, followed the steps using both the iPhone app, and web to add the device but no luck.

 

The iphone app usually goes through the process twice before failing.

Labels:
0 Likes
Reply
Message 1 of 3
1,164
2 REPLIES 2
jguerdat
Guru Guru
Guru
‎2020-03-11 06:38 AM

Hopefully you don't mean you physically dropped the camera. If so, you may need to buy a new one.

 

Is the battery charged? Have you tried briefly pressing the base sync button (don't hold it for 2 seconds) and then the camera button? You don't need the app to sync a Pro camera.

0 Likes
Reply
Message 2 of 3
1,142
nj609eag
Aspirant
Aspirant
‎2020-03-11 10:24 AM
The camera has failed so it is being replaced
0 Likes
Reply
Message 3 of 3
1,133
Discussion stats
  • 2 Replies
  • ‎2020-03-10 01:53 PM
  • 1165 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.