Doesn't Always Detect Motion

[FaithW]

Camera isn't always detecting motion. It detects me driving out of driveway but doesn't detect a tow truck picking up another vehicle in my driveway. Then it detects a vehicle going by on the street, all the time. Any ideas?

[ShayneS]

Hi @FaithW

Have you tried to reboot your base station or reboot the camera by removing > re-inserting the battery?

[FaithW]

Yes I have done both. Very inconsistent detection.

[ShayneS]

Have you tried to adjust the sensitivity until you reach a desired result?

[FaithW]

Yes and I haven't changed it recently. Sometimes it detects every 2 or 3 minutes, other times it detects nothing for hours when I've clearly seen movement. And it hardly if ever detects anything from like midnight to six now and it did in the beginning, which I find very odd. In the beginning it would detect every bug that went by now it doesn't even detect a car going by. Just not sure. 

[ShayneS]

@FaithW

Do you have your cameras set on a schedule? 

[FaithW]

No they never have been

[ShayneS]

Hi @FaithW

  I have opened a case for you. Customer Support will be reaching out to you as soon as possible. I have provided the case number for your reference: 41024220