Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Devices went missing when logging on two days ago.

Reply
Discussion stats
  • 1 Reply
  • ‎2020-07-22 04:32 PM
  • 841 Views
  • 0 Likes
  • 2 In Conversation
Spdrmnky2020
Follower
Follower
‎2020-07-22 04:32 PM

I just logged into my base station via my phone and all of my devices are missing in my videos gone. Can anybody explain to me what happened. Everything was fine and has been fine for months. And two days ago it all disappear. Please help.

Labels:
0 Likes
Reply
Message 1 of 2
841
1 REPLY 1
jguerdat
Guru Guru
Guru
‎2020-07-23 05:57 AM

I would reboot the phone and reinstall the app as well as try the web client to see if anything is different. Are you the primary account owner or one that's been granted access?

0 Likes
Reply
Message 2 of 2
821
Discussion stats
  • 1 Reply
  • ‎2020-07-22 04:32 PM
  • 842 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.