Arlo|Smart Home Security|Wireless HD Security Cameras
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Device is offline & no camera light

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  • 3 Replies
  • ‎2019-09-19 11:41 AM
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Brylynka
Aspirant
Aspirant
‎2019-09-19 11:41 AM

My system was running OK. Then, while I was on a trip, the cameras went off-line. My Internet is up and running. My base camera light is not on. When I open the app the camera say this device is off line. What can I do?

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StephenB
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Guru
‎2019-09-19 12:13 PM
@Brylynka wrote:
My system was running OK. Then, while I was on a trip, the cameras went off-line. My Internet is up and running. My base camera light is not on. When I open the app the camera say this device is off line. What can I do?

Did you try restarting the base station?

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Brylynka
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Aspirant
‎2019-09-19 05:10 PM
Played around turning base off on, unplugging, etc. firmware updated on 4 cameras which are now on line. Fifth camera remains off line. Thanks
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StephenB
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Guru
‎2019-09-20 03:40 AM
@Brylynka wrote:
Played around turning base off on, unplugging, etc. firmware updated on 4 cameras which are now on line. Fifth camera remains off line. Thanks

Did you try removing the fifth camera and adding it again?

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  • ‎2019-09-19 11:41 AM
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