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Continuing and increasing frequency Arlo cams not detecting movement or recording

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  • ‎2023-03-30 09:58 AM
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jandmmichels
Aspirant
Aspirant
‎2023-03-30 09:58 AM

I am STILL having issues with cams not detecting or recording motion regardless of setting. They're set to 100%, app uninstalled and reinstalled, base and cams sync'd, and wifi signal is steady and good. The problem seems to be with Arlo and it's servers.

I was going to upgrade system and buy the cloud service but if I can't get this problem which is continuing and increasing in frequency solved, I'll have to go with another company. 

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StephenB
Guru Guru
Guru
‎2023-03-31 05:12 AM
@jandmmichels wrote:

I am STILL having issues with cams not detecting or recording motion regardless of setting. They're set to 100%, app uninstalled and reinstalled, base and cams sync'd, and wifi signal is steady and good. The problem seems to be with Arlo and it's servers.

 

Do you have a VMB4xxx base?  If you do, you can add local USB storage - preferrably a thumb drive (16 GB or larger).  That would let you rule out the Arlo cloud.  Note you'd need to remove the USB drive and connect it to a PC to check for recordings.

 

You might also want to try the motion detection test, and see if it reliably detects your movement.

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