Cloud recordings disappeared

[ChuckChandler]

I have only had the Arlo Pro for 2 days, and all of the recording have disappeared from my library.  I get email notifications and can view the video from my email, but cannot access it from my library.  What good is a cloud service that doesn't hold the videos.  It's only 2 days worth, and not that many.  Anyone else experience this?

-Chuck

[dfwald]

Seems like everyone is experiencing this.  I've had my Arlo cameras for seven months with no issues and tonight the Netgear Cloud seems to have gone bonkers.  Not making me comfortable.

[pcuser12345]

Same issue I got notifications I check video all day no recording.

[Rinko]

It appears to be system wide

[Talas29]

I thought im the only have an issue like that,huh!!!

[dfwald]

Looks like all the videos from the last week appeared again. Yay! I hope we get an explanation of why they disappeared today.

[JamesC · Accepted solution]

There was a temporary limitation displaying thumbnails and videos the Arlo library. This issue has been resolved. Please contact customer support if you have any questions.  Thank you!

JamesC