Charging fault occurred: Please unplug charger from battery end. Using genuine Arlo charger.

[Nw04jen71]

A charging fault has occured please unplug charger from battery end - done this 3 times now - brand new charger - genuine Arlo - why doesnt it charge the camera?

[brh]

@Nw04jen71,

Have you tried to see if the charger will charge another camera's battery?

Is the battery completely dead?

Is the battery completely and firmly seated inside the camera?

Brian

[Nw04jen71]

Hi

About to try in another camera - the battery in the one that was trying to vharge it was initially 50%+ but now almost dead- genuine ARLO charger too but will try changing - its not ideal tho as have to unlock cameras and move back to base station etc so not the simplest system!!

[Nw04jen71]

Have switched batteries and still doesnt appear to be charging altho I have no idea what indicator should be visible on the app when a charger is connected - currently only see half a battery sign , wifi signal etc

[jguerdat]

A plugged-in charger should show a lightning bolt on the battery icon. Do you have another charger that supports both 5v and 9v outputs such as those from recent Samsung phones? That should work, too.

[Nw04jen71]

Have taken battery out and charger doesnt power camera, have changed battery and charger doesnt charge new battery so at a loss other than to send charger back and assume it is faulty?

[jguerdat]

I'd certainly make that assumption. Have you tried a different charger as suggested before?

[Nw04jen71]

Thanks help = tried Samsung one and fired up immediately so sending charger back and trying a replacement