Case one year old with no response?

[wldrns1]

Can anyone at Arlo tell me what's going on with this? I have done everything requested. I've written to Ms. Knowles twice.

Please have a look. A year sure seems long enough to sort this issue out. If it cannot be resolved, please tell me why not.

VMB4000. Case 41307489 1Year Old.

[JessicaP]

Hi wldrns1,

Let me reach out to you via private message in regards to your case.

[wldrns1]

VMB4540. I was assured by Elbert Val Lambo he would call me on Jan 25 2021 to confirm the Fix Rollout. I have not received any calls or any communications to date. Does this mean the issue is still unresolved? I would appreciate some communication.

See this Case history from Val on Jan 11, 2021.  

[wldrns1]

Please forward to Ms. Knowles. This Case is mature to say the least. I have been to all levels of support without any resolution. Is it really that complicated???

Ms. Knowles. I would appreciate the courtesy of a direct Reply after your review of this Case. I had WAY BETTER customer service and support back in the day from Vizio. Please get directly involved.