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Cant login on PC browser on any Arlo device or site

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dbharness
Aspirant
Aspirant

I cannot log into my arlo or arlo support on my PC using any browser. 

 

Xfinity wifi

Kaspersky

 

 

 

2 REPLIES 2
StephenB
Guru Guru
Guru

@dbharness wrote:

I cannot log into my arlo or arlo support on my PC using any browser. 

 

Xfinity wifi

Kaspersky

 


Disble Kaspersky and try again.

dbharness
Aspirant
Aspirant

My Kaspersky still had the old Netgear URLs not the new my.arlo URLs.  After changing to the new my.arlo, it all works now.  Thanks

 

Here are the steps if anyone else has this issue. 

1.Kaspersky

2.Settings

3.Protection

4.Web Anti-Virus

5.Advanced Settings

6.Configure trusted URLs

7.Add 

8. enter http://my.arlo.com/#/login and http://my.arlo.com/#/cameras

9.check active